When a post fails to publish, solnk records the error in your post history. Go to your Posts page, find the failed post, and check the error message for specifics.
Common causes and fixes
Account disconnected Your social account's authorization has expired or been revoked. Go to Connect Account, remove the account, and reconnect it. You can also click the Refresh button to re-authorize all accounts at once.
Media exceeds platform limits The image or video you attached doesn't meet the platform's size, format, or dimension requirements. Check our media formats guide for specific limits per platform.
Content violates platform guidelines The platform rejected the post due to content policy violations. This can include banned words, excessive hashtags, or content flagged by the platform's automated moderation. Review the platform's community guidelines and modify your content.
Rate limit exceeded You've hit the platform's API rate limit — too many posts in a short time. Wait 15–30 minutes and try again. This is most common on X/Twitter, which has strict posting limits.
Duplicate content detected Some platforms (especially X/Twitter and LinkedIn) reject posts that are identical to recent posts. Modify the text slightly before retrying.
Network or server error A temporary issue between solnk and the platform's API. These usually resolve on their own. Try publishing again after a few minutes.
How to retry a failed post
- Go to your Posts page
- Find the failed post (marked with a red error indicator)
- Click to open it
- Fix the issue based on the error message
- Click Retry or create a new post with the corrected content
Still failing?
If a post keeps failing after you've addressed the error, contact support with your account email and the specific error message.